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STORE POLICY

CUSTOMER CARE

At Bonny Levine Clothing, we are committed to providing an exceptional shopping experience and ensuring that our customers are always satisfied with their purchases. Our Customer Care Policy is designed to uphold the highest standards of service and to address any inquiries or concerns you may have.

1. Customer Service Commitment:

We value every customer and are dedicated to offering you assistance, whether it’s before, during, or after your purchase. Our customer service team is available to answer your questions, provide product information, and help with returns, exchanges, and any other issues.

  • Customer Support Hours: Monday to Friday, 9.30AM-5.00PM and Saturday 9.00AM-12.00PM

  • Contact Methods:

2. Product Information:

We aim to provide accurate and detailed information about each product, including sizes and styling suggestions. If you have any questions regarding a product, please don't hesitate to reach out, and we will be happy to assist.

3. Order Issues:

If there are any issues with your order, such as missing items, damaged goods, or an incorrect shipment, please contact us immediately. Our customer care team will investigate the issue and provide a resolution as quickly as possible. We are committed to correcting any errors at no extra cost to you.

4. Quality Assurance:

We take great pride in the quality of our products. If you receive a defective or damaged item, please contact us as soon as possible. We will arrange for a return or replacement at no cost to you.

5. Customer Satisfaction Guarantee:

Our goal is to ensure that every shopping experience with us is a positive one. If you’re not satisfied with your purchase, we will work with you to find a solution. We value our business and want you to feel confident and happy with every order.

6. Accessibility:

We are committed to making our customer care services accessible to everyone. If you require assistance due to any special needs or circumstances, please let us know, and we will make every effort to accommodate you.

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PRIVACY & SAFETY

At Bonny Levine Clothing, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us, both in-store and online. By using our website or services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide you with the best shopping experience and services:

  • Personal Information: When you make a purchase, create an account, or subscribe to our newsletter, we may collect your name, email address, phone number, shipping and billing addresses, payment information, and other details necessary to process your order.

  • Order Information: We collect information related to the products you purchase, including order history, delivery preferences, and returns/exchanges.

  • Website Usage Information: We automatically collect data regarding your interactions with our website, such as IP addresses, browser types, operating systems, and the pages you visit. We may use cookies and similar technologies to enhance your experience and gather this data.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including managing payment transactions, shipping, and returns.

  • Customer Support: To assist you with any questions, concerns, or issues regarding your orders, products, or services.

  • Website Improvement: To improve our website, products, and customer experience by analysing usage data and understanding your preferences.

3. How We Protect Your Information

We are committed to keeping your personal information secure. We implement a variety of physical, technical, and administrative safeguards to protect your data. These measures include:

  • Encryption: Payment information is encrypted using SSL (Secure Socket Layer) technology during transactions, as well as certified transaction programs. 

  • Access Control: We restrict access to your personal information to only those employees or third parties who need it to perform specific tasks.

  • Regular Audits: We regularly review our data protection practices to ensure they meet industry standards and best practices.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with third-party vendors, such as payment processors, shipping carriers, and marketing platforms, who assist in fulfilling orders and providing services.

  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order or legal process, or to protect our rights or the safety of others.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can update or correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to legal obligations and operational needs.

To exercise any of these rights, please contact us at [email address].

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. By continuing to use our website or services after these updates, you consent to the revised policy.

PAYMENT METHODS

Credit / Debit Cards
Cash (instore only)

Over The Phone (8664 1431)

Payment Methods
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